Return policy

At Bunnyknot, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and transparent refund and return policy. Your satisfaction is our top priority, and we want you to shop with confidence knowing that we are here to assist you.

1. Return & Exchange Eligibility

To ensure your satisfaction, we accept returns and exchanges under the following conditions:

  • Products must be unused, unworn, and in brand-new condition, with all original tags, labels, and packaging intact.

  • Return or exchange requests must be submitted within 30 days of receiving your order.

  • Sale items, accessories, and gift cards cannot be returned or exchanged unless the product is defective.

  • If you receive a damaged, defective, or incorrect item, we will provide free return shipping and offer either a full refund or an exchange, depending on your preference.

2. How to Return or Exchange an Item

We make the return and exchange process simple:

  1. Contact us at info@Bunnyknot.com within 30 days of receiving your item.

  2. Provide your order number, the item(s) you wish to return or exchange, and a brief reason for the return.

  3. Our customer service team will respond promptly and guide you through the process.

3. Refund Process

  • Once we receive the returned item and confirm it meets the return criteria, your refund will be processed within 1–3 business days.

  • Refunds are issued via your original payment method in U.S. Dollars (USD).

  • Shipping fees are generally non-refundable, unless the return is due to a defective item or an error on our part.

  • If you prefer an exchange instead of a refund, we will assist you promptly.

4. Free Returns for Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days. We will:

  • Provide free return shipping

  • Issue a full refund or exchange based on your choice

  • Handle the issue quickly and courteously

5. Hassle-Free After-Sales Service

We offer ongoing support beyond returns:

  • Email info@Bunnyknot.com if you are unsatisfied, and we will assist you.

  • Our team provides personalized assistance for your situation.

  • You will receive email updates throughout the return or exchange process.

6. Transparent & Simple Return Process

  • Clear, step-by-step instructions are provided.

  • No hidden fees; all costs are communicated upfront.

  • The process is designed to be fast, convenient, and user-friendly.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Gift cards

  • Worn or damaged items

  • Final sale or clearance items

8. International Returns

We accept international returns that meet our return criteria. If you need assistance, our team will guide you through the process to ensure smooth handling.

9. Our Commitment to You

At Bunnyknot, we are dedicated to reliable, professional, and worry-free service. Whether it's a return, exchange, or refund, we address your concerns promptly and with care.

We value every customer and ensure your shopping experience is safe, transparent, and satisfying under U.S. consumer protection standards.

For questions or assistance, contact us at:
📧 info@Bunnyknot.com