Return policy

At Bunnyknot, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and transparent refund and return policy. Your satisfaction is our top priority, and we want you to shop with confidence knowing that we are here to assist you.

1. Return & Exchange Eligibility

To ensure that you are fully satisfied with your purchase, we offer returns and exchanges under the following conditions, in accordance with French consumer protection laws:

  • Products must be unused, unworn, and in brand-new condition with all original tags, labels, and packaging intact.

  • Return and exchange requests must be submitted within 30 days of receiving your order, in accordance with the European Union’s right of withdrawal.

  • Sale items, accessories, and gift cards cannot be returned or exchanged unless the product is defective.

  • If you have received a damaged, defective, or incorrect item, we will provide free return shipping and offer either a full refund or an exchange, depending on your preference.

2. How to Return or Exchange an Item

We aim to make the return and exchange process as easy and efficient as possible. Please follow the steps below:

  • Contact us via info@Bunnyknot.com within 30 days of receiving your item.

  • Provide your order number, the name of the item(s) you wish to return or exchange, and the reason (this helps us improve our service).

  • Our customer service team will respond promptly and guide you through the return or exchange process.

3. Refund Process

Once we receive the returned item and confirm it meets the return criteria, we will process your refund within 1–3 business days.

  • Refunds will be issued via your original payment method in euros (€).

  • Please note: Shipping fees are non-refundable unless the return is due to a defective item or an error on our part.

  • If you prefer an exchange instead of a refund, we will assist you in processing the exchange promptly.

4. Free Returns for Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days. We will:

  • Provide free return shipping

  • Issue a full refund or exchange based on your choice

  • Handle the issue promptly and courteously

5. Hassle-Free After-Sales Service

We go beyond just returns and exchanges by offering comprehensive support:

  • If you're unsatisfied with your purchase, email us at info@Bunnyknot.com, and we will help resolve any concerns.

  • Our team offers personalized assistance tailored to your situation.

  • We will keep you informed via email throughout the return or exchange process.

6. Transparent & Simple Return Process

We believe the return and exchange process should be straightforward:

  • Clear instructions will be provided.

  • No hidden fees—all costs involved will be communicated upfront.

  • We ensure the process is easy to follow and convenient.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Gift cards

  • Worn or damaged items

  • Final sale or clearance items

8. International Returns (Including France)

We accept international returns that meet the above criteria. For customers in France or elsewhere in the EU:

  • You have the right to withdraw from your purchase within 30 days without justification.

  • Our customer service team will provide guidance on how to return your item in compliance with EU and French consumer protection law.

9. Our Commitment to You

At Bunnyknot, we are committed to providing you with reliable and worry-free support. Whether it's a return, exchange, or refund, we will address your concerns quickly.

We value every customer and operate with honesty, professionalism, and care. You can shop with confidence knowing that your rights are respected under French and EU consumer laws, and our team is always here to help.

For any questions or concerns, contact us at info@Bunnyknot.com — we’re here for you.